Member Experience Specialist

Sam's East, Inc.; Rock Hill (SC); On-site; USD 24,000 - 36,000; Full time

Job summary

Sam's East, Inc. in Rock Hill, SC is seeking a Member Frontline Services associate to deliver friendly member service, maintain the checkout area, and resolve member issues.

You will assist with payments, returns, refunds, and exchanges; guide members on self-service technology; help locate merchandise; and promote Sam's Club products. The role emphasizes safety, accuracy, and teamwork within a fast-paced retail environment.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Processes member purchases and assists with payments, returns, refunds, and exchanges.
• Promotes Sam's Club products and services and guides members on self-service technology.
• Locates merchandise and assists with purchasing decisions.
• Maintains a safe shopping environment and follows safety standards and procedures.

Job description

Sam's East, Inc. in Rock Hill, SC is seeking a Member Frontline Services associate to deliver friendly member service, maintain the checkout area, and resolve member issues.

You will assist with payments, returns, refunds, and exchanges; guide members on self-service technology; help locate merchandise; and promote Sam's Club products. The role emphasizes safety, accuracy, and teamwork within a fast-paced retail environment.