Member Experience Specialist

County 10; Riverton (WY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

County 10 Credit Union in Riverton is seeking a friendly Member Service Representative to greet members and handle transactions accurately. You will assist with deposits, withdrawals, loan payments, and account openings, while maintaining knowledge of credit union products and policies.

The role emphasizes cross-selling services such as debit cards and online banking, prompt problem resolution, and teamwork. Strong communication, math, and computer skills are essential.

Qualifications

• Able to type, add, multiply and divide on a calculator.
• Able to operate a scanner, copier and postage machine and have basic computer experience.

Responsibilities

• Greet and welcome members in a courteous, professional, and timely manner, providing prompt, accurate and efficient member transactions.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, and accurately enter deposits into computer records.
• Balance cash drawer at end of shift and research discrepancies with supervisor as needed.
• Cross-sell credit union services such as safe deposit boxes, debit cards, credit cards, online banking, or other promotional products.
• Open new accounts, service existing accounts, set up files, and provide members with necessary information for membership.
• Provide notary services when requested and assist with wire transfers for members.

Skills

Communication skills

Interpersonal skills

Cross-sell ability

Time management

Attention to detail

Keyboarding skills

Education

High School Diploma

Tools

Calculator

Scanner

Copier

Postage machine

Basic computer skills

Job description

County 10 Credit Union in Riverton is seeking a friendly Member Service Representative to greet members and handle transactions accurately. You will assist with deposits, withdrawals, loan payments, and account openings, while maintaining knowledge of credit union products and policies.

The role emphasizes cross-selling services such as debit cards and online banking, prompt problem resolution, and teamwork. Strong communication, math, and computer skills are essential.