Member Experience Specialist

Planet Fitness; Richmond (CA); On-site; USD 23,419 - 26,174; Part time

Job summary

A leading fitness club in Richmond, California is seeking a Member Services Representative. This role focuses on delivering superior customer service and maintaining a clean environment for members and guests. Responsibilities include greeting members, answering phone inquiries, and assisting with membership questions. Successful candidates should possess strong communication skills, adaptability, and a problem-solving mindset. Compensation is $17 to $19 per hour, with a commitment to a diverse and inclusive workforce.

Qualifications

• Customer service experience preferred.
• Ability to learn and adapt to new policies.
• Strong attention to detail and reliability.

Responsibilities

• Greet members and provide exceptional service.
• Answer phones and assist callers.
• Check members in and provide club tours.
• Maintain a clean front desk area.

Skills

Customer Service experience preferred

Basic computer proficiency

Strong communication skills

Ability to work well in a team

Problem-solving mindset

Job description

A leading fitness club in Richmond, California is seeking a Member Services Representative. This role focuses on delivering superior customer service and maintaining a clean environment for members and guests. Responsibilities include greeting members, answering phone inquiries, and assisting with membership questions. Successful candidates should possess strong communication skills, adaptability, and a problem-solving mindset. Compensation is $17 to $19 per hour, with a commitment to a diverse and inclusive workforce.