Night Front Desk & Member Services Associate

Planet Fitness; Richmond (CA); On-site; USD 23,419 - 26,174; Part time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Richmond, California. The role involves providing exceptional customer service to members and guests while maintaining a clean and welcoming environment. Responsibilities include greeting members, answering phones, conducting member check-ins, and supporting overall club operations. Compensation is competitive, ranging from $17 to $19 per hour. Ideal candidates will possess strong communication skills and a customer service background.

Qualifications

• Customer service experience preferred, especially in a fitness setting.
• Basic computer proficiency and strong attention to detail are crucial.
• Strong communication skills and the ability to work as part of a team are essential.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Assist callers with various questions while answering phones courteously.
• Check members in and provide club tours for prospective members.
• Communicate updates and events to members and guests promptly.

Skills

Customer Service experience preferred

Basic computer proficiency

Strong communication skills

Ability to work well in a team environment

Problem‑solving mindset

Job description

A leading fitness franchise is seeking a Member Services Representative in Richmond, California. The role involves providing exceptional customer service to members and guests while maintaining a clean and welcoming environment. Responsibilities include greeting members, answering phones, conducting member check-ins, and supporting overall club operations. Compensation is competitive, ranging from $17 to $19 per hour. Ideal candidates will possess strong communication skills and a customer service background.