Member Experience Specialist

Planet Fitness; Phoenix (AZ); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Planet Fitness is seeking a high-energy Member Services Representative to create an exceptional member experience. You will engage with members, assist at the welcome desk, and promote PF Black Card amenities to drive enrollment and satisfaction.

You will work in a dynamic club environment, providing friendly service, tours, and program sign-ups while upholding cleanliness and a judgment-free culture.

Qualifications

• Minimum age of 18, per posting.
• Passion for helping others and delivering a positive member experience.
• Ability to perform physical tasks as required by the role.

Responsibilities

• Deliver an unprecedented member experience and help members achieve fitness goals.
• Make members feel like family in a clean, judgment-free environment.
• Create 'raving fans' by delivering strong customer service.
• Find new and current members for classes and programs.
• Introduce members to PF Black Card amenities.
• Assist at the welcome desk with check-ins, greetings and farewells.
• Participate in tours, enroll members, and support club operations.

Skills

Customer service

High energy

Leadership potential

Dependability

Education

High school diploma or GED

Job description

Planet Fitness is seeking a high-energy Member Services Representative to create an exceptional member experience. You will engage with members, assist at the welcome desk, and promote PF Black Card amenities to drive enrollment and satisfaction.

You will work in a dynamic club environment, providing friendly service, tours, and program sign-ups while upholding cleanliness and a judgment-free culture.