Member Experience Specialist

Default Brand; Ozark (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Ultipro in the United States is seeking a full-time branch associate to process transactions, answer inquiries, and provide confidential member service in person, by phone, or at the drive-thru. This role supports counseling on product options, opening new accounts, and assisting with consumer loans.

The position emphasizes strong customer service, confidentiality, and adherence to regulatory requirements. Some Saturdays are required for hours.

Qualifications

• Up to 6 months of similar or related experience.

Responsibilities

• Processes transactions, answers inquiries and resolves problems or discrepancies with member accounts.
• Maintains knowledge of branch processes and assists with training other employees as needed.
• Provides friendly, professional, and confidential assistance to members to promote positive member experience.

Education

High School or better

Job description

Ultipro in the United States is seeking a full-time branch associate to process transactions, answer inquiries, and provide confidential member service in person, by phone, or at the drive-thru. This role supports counseling on product options, opening new accounts, and assisting with consumer loans.

The position emphasizes strong customer service, confidentiality, and adherence to regulatory requirements. Some Saturdays are required for hours.