Member Experience Specialist

Florida Institute of Certified Public Accountants; Orlando (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Half Day Friday's

100% Paid Employee Only Health

Dental Insurance

401K w/ Employer Matching

Paid Time Off

11 Holidays

Life Insurance

Long Term Disability

Flexible Spending Accounts

Job summary

Florida Institute of Certified Public Accountants is seeking a Member Value Associate to handle daily member interactions, renewals, and CPE registrations from the Orlando office. You will respond to inquiries, promote benefits, and support the Membership Team to enhance member satisfaction.

The role requires 2–5 years in customer support, strong communication, and proficiency with Word, Excel, and Outlook.

Qualifications

• High school diploma or equivalent certificate.
• Two to five years related experience in customer support.
• Proficient in Microsoft Word, Excel, Outlook.

Responsibilities

• Interact professionally with members, prospective members and registrants via phone, email, and in person.
• Process member applications, renewals, CPE registrations, and data entry with accuracy.
• Build and foster positive internal and external relationships.
• Promote FICPA tools, memberships, benefits, sponsorships, and educational opportunities.
• Maintain records of inquiries, comments, and complaints; prepare reports on campaigns.
• Alert supervisor to trends and suggest process improvements.
• Assist with special projects to support the Membership Department.

Skills

Customer service

Communication

Interpersonal skills

Phone etiquette

Data entry

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Florida Institute of Certified Public Accountants is seeking a Member Value Associate to handle daily member interactions, renewals, and CPE registrations from the Orlando office. You will respond to inquiries, promote benefits, and support the Membership Team to enhance member satisfaction.

The role requires 2–5 years in customer support, strong communication, and proficiency with Word, Excel, and Outlook.