Member Experience & Operations Coordinator

APCO International; Daytona Beach (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401K

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

APCO International in Daytona Beach, FL, is seeking a detail‑oriented Member Services Coordinator to support members, volunteers, and staff with membership administration, communications, records, and project support. You’ll manage inquiries, maintain accurate member data in CRM, prepare invoices, and assist at the Annual Conference.

Strong multitasking and communication skills are essential. Join a mission‑driven team and contribute to efficient membership operations while collaborating across

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum 3 years of administrative and/or customer service experience.
• Strong written and verbal communication and interpersonal skills.
• High accuracy with databases and records; attention to detail.
• Ability to learn and use CRM systems and Microsoft Office.
• Ability to multitask and work independently with initiative.

Responsibilities

• Primary point of contact for all member outreaches.
• Manage daily correspondence, phone calls, and membership communications in a professional way.
• Maintain accurate and up-to-date membership records in the CRM.
• Prepare invoices for new and renewing members.
• Provide membership data insights to support association goals.
• Maintain lists for Association Officers, Chapter Executive Council, and Chairs.
• Assist at the Annual Conference onsite (voting booth, booth support, etc.).
• Review and update standard operating procedures as needed.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Customer service

CRM systems

Microsoft Office

Independent work

Proactive mindset

Process improvement

Education

High school diploma

Associate degree preferred

Tools

CRM software

Microsoft Office

Job description

APCO International in Daytona Beach, FL, is seeking a detail‑oriented Member Services Coordinator to support members, volunteers, and staff with membership administration, communications, records, and project support. You’ll manage inquiries, maintain accurate member data in CRM, prepare invoices, and assist at the Annual Conference.

Strong multitasking and communication skills are essential. Join a mission‑driven team and contribute to efficient membership operations while collaborating across