Member Experience & Sales Associate

YMCA of West Central Florida; Lakeland (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

YMCA of West Central Florida is seeking a friendly Member Service Representative to greet members and guests at the Lakeland facility. You will promote memberships, answer questions, and guide visitors toward programs and classes that fit their interests.

You will maintain the lobby, handle data entry and transactions, register guests, and ensure privacy and safety of member information while collaborating with staff to support a welcoming community space.

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience preferred.
• Basic knowledge of computers.
• CPR, First Aid, & AED certifications required within 30 days of employment.

Responsibilities

• Provide excellent customer service to members, guests, and program participants in the YMCA and on the phone, contributing to member retention.
• Meet and greet all individuals entering facility.
• Use motivational interviewing, Listen First skills, to engage YMCA constituents, members and healthseekers in conversation to determine their needs and wants in order to assist them in makingdecisions on membership, programs and other opportunities for involvement.
• Give tour of facilities to prospective members/health seekers that support their interest based oninformation gathered; sells memberships.
• Provide a membership experience characterized by the creation of relationships and opportunities tojoin a class, club or activity to support their pursuit of a healthy lifestyle.
• Handles and resolves membership concerns and informs supervisor of unusual situations orunresolved issues.
• Performs data entry, files, accurately handles financial transactions and processes variousenrollments, cancellations, and other membership changes.
• Control access to the facility by properly registering guests and asking members to present and scanmembership cards.
• Maintain professionalism and confidentiality in handling personal and financial member information.
• Work effectively and professionally with other MSR employees.
• Assist in compiling shift reports, balancing reports, and preparing those reports for deposit.
• Attend and participate in staff meetings and continuing job training.
• Visually inspect work area and equipment for safety and risk, report to Supervisor in writing anyproblems.
• Supports The Y’s Healthy Eating and Physical Activity Standards (HEPA), encouraging children, adultsand families to adopt a healthy lifestyle and role-models the standards.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Sales experience

Communication

Education

High school diploma or equivalent

Tools

CPR/First Aid/AED

Job description

YMCA of West Central Florida is seeking a friendly Member Service Representative to greet members and guests at the Lakeland facility. You will promote memberships, answer questions, and guide visitors toward programs and classes that fit their interests.

You will maintain the lobby, handle data entry and transactions, register guests, and ensure privacy and safety of member information while collaborating with staff to support a welcoming community space.