Member Experience Specialist

Local Fare Jax; Orange Park (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Paid time off

Job summary

Local Fare Jax is hiring a Member Care Specialist to support our members and ensure they get the most value from their Local Fare Jax experience. You’ll help new members get started, answer questions, resolve order and delivery issues, and maintain thoughtful, personalized communication.

You’ll be the trusted point of contact, ensuring accurate account changes, proactive assistance, and steady follow-through.

Qualifications

• Experience in customer service, hospitality, logistics, operations, administrative support, or a similar role.
• Warm, clear, and calm communication.
• Strong attention to detail and organization.
• Dependability and consistency.
• Strong problem-solving skills.
• A genuine sense of ownership and follow-through.
• Comfortable learning and working in different systems.
• Ability to prioritize when things get busy.
• An interest in local food, community, or mission-driven work.

Responsibilities

• Respond to member questions by phone and email with warmth, urgency, and professionalism
• Help new members feel confident and supported as they get started
• Resolve order, delivery, and account needs thoroughly and accurately
• Help members customize orders and get the most value from their membership
• Recognize when a member needs extra support and proactively look for solutions
• Take ownership of member concerns and follow them through to resolution
• Manage order adjustments before weekly fulfillment deadlines
• Keep clear notes so members receive consistent, personalized support
• Work closely with our team to solve issues and keep members informed
• Identify recurring concerns and help us continually improve the member experience

Skills

Customer service

Attention to detail

Communication

Problem solving

Ownership

Systems

Prioritization

Teamwork

Adaptability

Job description

Local Fare Jax is hiring a Member Care Specialist to support our members and ensure they get the most value from their Local Fare Jax experience. You’ll help new members get started, answer questions, resolve order and delivery issues, and maintain thoughtful, personalized communication.

You’ll be the trusted point of contact, ensuring accurate account changes, proactive assistance, and steady follow-through.