Member Care Representative

Local Fare Jax; Orange Park (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Paid time off

Job summary

Local Fare Jax is hiring a Member Care Specialist to support our members and ensure they get the most value from their Local Fare Jax experience. You’ll help new members get started, answer questions, resolve order and delivery issues, and maintain thoughtful, personalized communication.

You’ll be the trusted point of contact, ensuring accurate account changes, proactive assistance, and steady follow-through.

Qualifications

• Experience in customer service, hospitality, logistics, operations, administrative support, or a similar role.
• Warm, clear, and calm communication.
• Strong attention to detail and organization.
• Dependability and consistency.
• Strong problem-solving skills.
• A genuine sense of ownership and follow-through.
• Comfortable learning and working in different systems.
• Ability to prioritize when things get busy.
• An interest in local food, community, or mission-driven work.

Responsibilities

• Respond to member questions by phone and email with warmth, urgency, and professionalism
• Help new members feel confident and supported as they get started
• Resolve order, delivery, and account needs thoroughly and accurately
• Help members customize orders and get the most value from their membership
• Recognize when a member needs extra support and proactively look for solutions
• Take ownership of member concerns and follow them through to resolution
• Manage order adjustments before weekly fulfillment deadlines
• Keep clear notes so members receive consistent, personalized support
• Work closely with our team to solve issues and keep members informed
• Identify recurring concerns and help us continually improve the member experience

Skills

Customer service

Attention to detail

Communication

Problem solving

Ownership

Systems

Prioritization

Teamwork

Adaptability

Job description

Benefits

• 401(k) matching
• Employee discounts
• Paid time off

Member Care Jax | $45,000/year | Full-Time |

At Local Fare Jax, we connect families with fresh, locally sourced food from farmers and producers we know and trust. Our members welcome us into their weekly routine, and we take that trust seriously. We’re looking for a Member Care Specialist who genuinely enjoys helping people and takes pride in getting the details right. You’ll be a trusted point of contact for our members—helping new families get started, answering questions, resolving order and delivery issues, and making sure members get the most value from their Local Fare Jax experience.

What You’ll Do

• Respond to member questions by phone and email with warmth, urgency, and professionalism
• Help new members feel confident and supported as they get started
• Resolve order, delivery, and account needs thoroughly and accurately
• Help members customize orders and get the most value from their membership
• Recognize when a member needs extra support and proactively look for solutionsTake ownership of member concerns and follow them through to resolution
• Manage order adjustments before weekly fulfillment deadlines
• Keep clear notes so members receive consistent, personalized support
• Work closely with our team to solve issues and keep members informed
• Identify recurring concerns and help us continually improve the member experience

What We’re Looking For

• Experience in customer service, hospitality, logistics, operations, administrative support, or a similar role
• Warm, clear, and calm communication
• Strong attention to detail and organization
• Dependability and consistency
• Strong problem-solving skills
• A genuine sense of ownership and follow-through
• Comfortable learning and working in different systems
• Ability to prioritize when things get busy
• An interest in local food, community, or mission-driven work

What Success Looks Like

• Members feel heard, valued, and well cared for
• New members feel confident and supported
• Questions and issues are handled thoroughly and followed through to completion
• Order and account changes are accurate and on time
• Members receive proactive help getting the most from their membership
• Member relationships are strengthened and retention improves
• Within 90 days, you’re confident working within our systems and weekly processes

Pay & Benefits

Pay: $45,000 per year

Tuesday–Saturday 8:30am - 5:00pm

Benefits include

• 401(k) matching
• Paid time off after 6 months
• Employee discount on farm-fresh food
• Be part of a growing company with opportunities to develop and advance

Why Local Fare Jax?

Every order we deliver connects local families with farmers and producers in our community. Behind those deliveries is a team that cares deeply about doing right by the people we serve.

You’ll have a direct role in making sure our members don’t just receive great food—they receive the kind of personal care and follow-through that makes them glad they’re part of Local Fare Jax.