Member Care Representative

Local Fare Jax Llc; Orange Park (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Paid time off after 6 months

Employee discount on farm-fresh food

Growth opportunities

Job summary

Local Fare Jax is seeking a Member Care Specialist to serve as the primary contact for our members, answering questions, resolving issues, and ensuring a high-value experience with warmth and reliability.

You will assist new members, manage order changes, and collaborate with the team to continually improve service while helping members get the most from their local-food membership.

Qualifications

• Experience in customer service, hospitality, logistics, operations, administrative support, or a similar role.
• Strong communication in warm, clear, and calm manner.
• Excellent attention to detail and organizational skills.
• Reliable and consistent in performance.
• Proven problem-solving abilities and ownership mindset.
• Willingness to learn and use multiple systems.
• Ability to prioritize when work volume increases.
• Interest in local food, community, or mission-driven work.

Responsibilities

• Respond to member questions by phone and email with warmth, urgency, and professionalism.
• Help new members feel confident and supported as they get started.
• Resolve order, delivery, and account needs thoroughly and accurately.
• Assist members in customizing orders to maximize value of membership.
• Proactively identify member needs and provide solutions.
• Own member concerns and drive them to resolution.
• Manage order adjustments before weekly fulfillment deadlines.
• Keep clear notes for consistent, personalized support.
• Collaborate with team to resolve issues and keep members informed.
• Identify recurring concerns to improve the member experience.

Skills

Customer service

Communication

Attention to detail

Dependability

Problem solving

Ownership

Learning new systems

Prioritization

Interest in local food

Job description

Benefits

• 401(k) matching
• Employee discounts
• Paid time off

Member Care

Local Fare Jax | $45,000/year | Full-Time

At Local Fare Jax, we connect families with fresh, locally sourced food from farmers and producers we know and trust. Our members welcome us into their weekly routine, and we take that trust seriously. We're looking for a Member Care Specialist who genuinely enjoys helping people and takes pride in getting the details right. You'll be a trusted point of contact for our members—helping new families get started, answering questions, resolving order and delivery issues, and making sure members get the most value from their Local Fare Jax experience.

For us, great member care isn't just answering a question. It's listening, finding a solution, following through, and making sure the member feels taken care of.

What You'll Do

• Respond to member questions by phone and email with warmth, urgency, and professionalism
• Help new members feel confident and supported as they get started
• Resolve order, delivery, and account needs thoroughly and accurately
• Help members customize orders and get the most value from their membership
• Recognize when a member needs extra support and proactively look for solutions
• Take ownership of member concerns and follow them through to resolution
• Manage order adjustments before weekly fulfillment deadlines
• Keep clear notes so members receive consistent, personalized support
• Work closely with our team to solve issues and keep members informed
• Identify recurring concerns and help us continually improve the member experience

What We're Looking For

• Experience in customer service, hospitality, logistics, operations, administrative support, or a similar role
• Warm, clear, and calm communication
• Strong attention to detail and organization
• Dependability and consistency
• Strong problem-solving skills
• A genuine sense of ownership and follow-through
• Comfortable learning and working in different systems
• Ability to prioritize when things get busy
• An interest in local food, community, or mission-driven work

What Success Looks Like

• Members feel heard, valued, and well cared for
• New members feel confident and supported
• Questions and issues are handled thoroughly and followed through to completion
• Order and account changes are accurate and on time
• Members receive proactive help getting the most from their membership
• Member relationships are strengthened and retention improves
• Within 90 days, you're confident working within our systems and weekly processes

Pay & Benefits

Pay: $45,000 per year

Tuesday–Saturday 8:30am - 5:00pm

Benefits include

• 401(k) matching
• Paid time off after 6 months
• Employee discount on farm-fresh food
• Be part of a growing company with opportunities to develop and advance

Why Local Fare Jax?

Every order we deliver connects local families with farmers and producers in our community. Behind those deliveries is a team that cares deeply about doing right by the people we serve.

You’ll have a direct role in ensuring our members don't just receive great food—they receive the kind of personal care and follow-through that makes them glad they're part of Local Fare Jax.

If you enjoy helping people, solving problems, and taking ownership of making someone's experience better, we'd love to hear from you.