Member Experience Specialist

Hope-Enterprise-Corporation; Jackson (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Hope Enterprise Corporation's Jackson-area branches seeks a Member Service Representative to deliver exceptional service, open and maintain member accounts, and support sales and service objectives across the branch network.

You will handle inquiries, resolve issues, process transactions accurately, complete required training, and adhere to privacy and regulatory policies while contributing to growth and retention targets.

Qualifications

• Bachelor's degree in business or related area preferred.
• 1+ year banking/finance experience related to job requirements.
• High school diploma or GED required.

Responsibilities

• Establish and maintain member accounts.
• Provide service excellence to stakeholders.
• Process all member accounts accurately, timely, and manage member exceptions.
• Own and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to management.
• Complete all assigned Retail and compliance courses per established deadlines.
• Achieve monthly growth and retention targets per individual Retail Work Plan.
• Adhere to all HOPE policies, procedures, and security protocols.
• Adhere to all regulatory compliance requirements.
• Perform a variety of administrative duties including but not limited to answering telephones, typing and filing, attending meetings, report production, etc.
• Perform other duties as assigned.
• Cross-sell HOPE products.

Education

Bachelor's degree in business or related area

High school diploma or GED

Job description

Hope Enterprise Corporation's Jackson-area branches seeks a Member Service Representative to deliver exceptional service, open and maintain member accounts, and support sales and service objectives across the branch network.

You will handle inquiries, resolve issues, process transactions accurately, complete required training, and adhere to privacy and regulatory policies while contributing to growth and retention targets.