Member Experience Advisor

Serenity Mental Health Centers; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

PTO 10 days starting

15 days after year one

10 paid holidays

Job summary

Serenity Mental Health Centers is hiring a on-site Member Sales Associate in Jacksonville, FL. You will guide clients through available options, document information, and drive performance toward personal and team KPIs.

Ideal candidates have 2+ years in premium customer-facing roles, strong listening skills, and the resilience to handle rejection while maintaining momentum and building trust with clients. Growth opportunities and a structured incentive plan are included.

Qualifications

• 2+ years of full-time, customer-facing experience.
• Proven ability to meet goals and KPIs.
• Strong listening and questioning skills.
• Ability to manage a high volume of interactions without compromising quality.
• Leadership potential or desire to grow into a team lead.

Responsibilities

• Guide clients through options with a consultative approach.
• Ask questions and document client information thoroughly.
• Work toward individual and team KPIs with consistency and accountability.
• Handle objections calmly and redirect to solutions.
• Coordinate handoffs between internal teams to maintain a seamless experience.
• Follow up with clients to keep momentum and ensure nothing falls through the cracks.

Skills

Customer-facing experience

Goal-oriented

Active listening

Handle rejection

Leadership interest

High-volume interaction handling

Job description

Serenity Mental Health Centers is hiring a on-site Member Sales Associate in Jacksonville, FL. You will guide clients through available options, document information, and drive performance toward personal and team KPIs.

Ideal candidates have 2+ years in premium customer-facing roles, strong listening skills, and the resilience to handle rejection while maintaining momentum and building trust with clients. Growth opportunities and a structured incentive plan are included.