Member Service & Financial Education Specialist

Notre Dame Federal Credit Union; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Notre Dame Federal Credit Union is seeking a Member Service Associate in Phoenix. The role focuses on cash handling, teller duties, and delivering exceptional member service while educating members about credit union products and services.

You will refer products to members, support branch sales goals, and ensure security and accuracy in daily operations with adherence to regulatory requirements. This position emphasizes service excellence and community engagement.

Qualifications

• High school diploma or GED required.
• Six to twelve months of related experience or training preferred.
• Must be able to read, understand, and write basic business communications.

Responsibilities

• Serve on the teller line and balance cash drawer daily.
• Assist members with deposits, withdrawals, transfers, and loan payments.
• Recommend Notre Dame FCU products and services to meet member needs.
• Maintain knowledge of all products and services and provide education to members.
• Follow BSA/CIP procedures and banking regulations.

Skills

Cash handling

Customer service

Cross-selling

Financial literacy

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Notre Dame Federal Credit Union is seeking a Member Service Associate in Phoenix. The role focuses on cash handling, teller duties, and delivering exceptional member service while educating members about credit union products and services.

You will refer products to members, support branch sales goals, and ensure security and accuracy in daily operations with adherence to regulatory requirements. This position emphasizes service excellence and community engagement.