Member Experience Advocate (Part-Time)

DeKalb Health; Columbus (OH); On-site; USD 15,000 - 21,000; Part time

Job summary

YMCA Columbus seeks a part-time Membership Experience Specialist to welcome members, manage registrations, and guide guests through program options. You will greet people, process renewals, and provide information about Y services and financial assistance.

The role emphasizes friendly, proactive service and accurate record keeping. Responsibilities include card scanning, tours, outreach to prospects, and maintaining the Welcome Desk.

Qualifications

• High school diploma required; at least two years of related experience or training preferred.
• Belief in the Y’s cause and commitment to healthy living for all.
• Ability to relate effectively to diverse groups from all backgrounds.
• Proficient with word processing, spreadsheet and database programs.
• Proven track record of developing authentic relationships with others.
• Must complete Welcome Desk and Daxko trainings within 30 days; CPR/First Aid/AED/O2 within 90 days.
• Keep certifications current throughout employment.
• All staff complete safety training as part of Kronos checklist and onboarding.

Responsibilities

• Greet and assist members and guests, learning and using their names to create a welcoming environment.
• Scan membership cards and provide information about payments, renewals, and memberships.
• Sell memberships and complete required information for records and database management.
• Provide facility tours by request and follow up with prospects to convert visits into memberships.
• Maintain a clean, welcoming Welcome Desk stocked to meet member needs and respond to emergencies.

Skills

Customer service

Communication

Interpersonal skills

Diversity & inclusion

Basic computer skills

Education

High school diploma

Two years related experience or training

Tools

Word processing

Excel

Database software

Job description

YMCA Columbus seeks a part-time Membership Experience Specialist to welcome members, manage registrations, and guide guests through program options. You will greet people, process renewals, and provide information about Y services and financial assistance.

The role emphasizes friendly, proactive service and accurate record keeping. Responsibilities include card scanning, tours, outreach to prospects, and maintaining the Welcome Desk.