Member Service Representative - North Royalton YMCA

YMCA; North Royalton, Northern (OH, KY); Hybrid; USD 18,000 - 24,000; Full time

Job summary

YMCA in Ohio seeks a Member Service Representative to greet members and visitors, process enrollments, and manage payments. You will maintain front desk records, balance cash drawers, and ensure smooth daily operations in a friendly, member-focused environment.

Ideal candidates are 16+ years old, with strong customer service and phone etiquette, and comfortable multitasking in a busy, membership-driven setting.

Qualifications

• Customer service experience is required.
• Cash handling experience is preferred.
• Ability to organize and follow directions.
• Strong communication and phone etiquette.
• Computer and keyboarding skills expected.

Responsibilities

• Process payments and balance cash drawer according to procedures.
• Greet members and visitors per YMCA guidelines.
• Maintain front desk records for members, enrollments, and guests.
• Perform data entry and record maintenance for new members and renewals.

Skills

Customer service

Cash handling

Organization

Communication

Phone etiquette

Computer skills

Multitasking

Job description

Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing.

Job Responsibilities:

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and co-workers of any dilemmas, concerns, and updates.
• Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided.
• Maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members and visitors according to YMCA guidelines.

Qualifications:

• At least 16 years of age.
• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership driven environment.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.