Member Experience Specialist

Credit Union of Texas; Mississippi; On-site; USD 32,000 - 42,000; Full time

Job summary

Credit Union of Texas (CUTX) seeks a Member Service Specialist to deliver exceptional branch service, process member transactions, and assist with loan document collection. The MSS will guide members through digital banking tools and support AI-assisted workflows while maintaining strict security and compliance.

The role emphasizes accuracy in transactions, product referrals, and proactive member needs-based recommendations, with on-site commitment to a welcoming, efficient branch experience.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in financial services or branch operations.
• Familiarity with digital banking tools and AI-assisted productivity tools preferred.

Responsibilities

• Process deposits, transfers, direct payments, and account maintenance.
• Originate and replace debit cards; provide notary services per policy.
• Produce statements and documents; assist with online banking enrollment.

Skills

Customer service

Financial products knowledge

Communication

Digital tools literacy

Attention to detail

Education

High school diploma or GED

Associate degree or coursework in business/finance

Tools

Core banking systems

CRM / digital banking tools

Job description

Credit Union of Texas (CUTX) seeks a Member Service Specialist to deliver exceptional branch service, process member transactions, and assist with loan document collection. The MSS will guide members through digital banking tools and support AI-assisted workflows while maintaining strict security and compliance.

The role emphasizes accuracy in transactions, product referrals, and proactive member needs-based recommendations, with on-site commitment to a welcoming, efficient branch experience.