Member Services Specialist - Gym & Club Experience

Excel Fitness; Austin (TX); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Excel Fitness in Austin, TX seeks a Team Player to help run day-to-day club operations. You will maintain cleanliness and atmosphere, assist members, input data into tablets and POS, and support membership promotions and event outreach.

The role requires standing for long periods, CPR/AED certification, HS diploma, and strong communication. Work hours may be full-time or part-time with varying shifts including evenings and weekends; training and safety standards are strictly followed.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certification required before working alone.
• Must be comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Proficient in Microsoft Office and using a computer.
• Familiar with Excel's mission and Planet Fitness brand.

Responsibilities

• Maintain club cleanliness and atmosphere.
• Ensure members adhere to policies and guidelines.
• Input and update member information into tablets and POS.
• Audit club inventory and communicate recommendations to leadership.
• Assist with membership promotions and events.
• Provide a safe and secure environment for all members.

Skills

Communication

Teamwork

Customer focus

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Point of Sale systems

Job description

Excel Fitness in Austin, TX seeks a Team Player to help run day-to-day club operations. You will maintain cleanliness and atmosphere, assist members, input data into tablets and POS, and support membership promotions and event outreach.

The role requires standing for long periods, CPR/AED certification, HS diploma, and strong communication. Work hours may be full-time or part-time with varying shifts including evenings and weekends; training and safety standards are strictly followed.