Member Experience Specialist

Taymax Group; Menifee (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group is hiring a Member Services Representative in Menifee, CA. You will create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests.

Responsibilities include greeting guests, handling front desk tasks, signing up members, conducting tours, processing payments, and maintaining club cleanliness. Must be reliable, team-oriented, and enthusiastic about fitness.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily tasks within the first hour of your shift and help complete priority cleaning list.

Skills

Customer service

Communication

Problem solving

Empathy

Punctuality

Teamwork

Positive attitude

Active listening

Education

High School diploma/GED

Tools

Basic computer skills

Job description

Taymax Group is hiring a Member Services Representative in Menifee, CA. You will create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests.

Responsibilities include greeting guests, handling front desk tasks, signing up members, conducting tours, processing payments, and maintaining club cleanliness. Must be reliable, team-oriented, and enthusiastic about fitness.