Front Desk Member Services Associate

Taymax Group; New York (NY); On-site; USD 2,328,000 - 2,411,000; Full time

Job summary

Taymax Group is hiring a Member Services Representative in Ontario, CA to deliver a superior member experience at Planet Fitness locations. The role involves greeting members and guests, front desk responsibilities, signups, and helping manage accounts while upholding a welcoming, clean club environment.

Responsibilities include answering calls, checking members in, guiding tours for prospective members, and assisting with daily cleaning tasks.

Qualifications

• Customer service background preferred.
• High School diploma or GED required.
• Basic computer proficiency required.
• Punctuality and reliability are essential.
• Ability to work independently and in a team.
• Positive, upbeat attitude with a passion for fitness.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions; check members in.
• Sign up new members and calculate rates and monthly payments.
• Assist Club Manager with cash handling and drawer counts.
• Maintain club cleanliness and assist with daily tasks.
• Resolve member questions and escalate when needed.

Skills

Customer service

Front desk

Cash handling

Punctuality

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group is hiring a Member Services Representative in Ontario, CA to deliver a superior member experience at Planet Fitness locations. The role involves greeting members and guests, front desk responsibilities, signups, and helping manage accounts while upholding a welcoming, clean club environment.

Responsibilities include answering calls, checking members in, guiding tours for prospective members, and assisting with daily cleaning tasks.