Member Experience Specialist (Front Desk)

Taymax Group; Sacramento (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative at our Sacramento, CA location. The role focuses on delivering superior customer service to Planet Fitness members, prospective members and guests, including greeting visitors, processing memberships, and guiding tours.

Responsibilities include handling front desk tasks, updating member accounts, and maintaining club cleanliness. A High School diploma and basic computer skills are required, with emphasis on reliability and a positive,

Qualifications

• Must be 18 years of age or older.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members into the system, take tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Punctuality and reliability

Teamwork / independent work

Positive attitude

Excellent communication

Active listening

Diplomacy

Education

High School diploma/GED equivalent

Job description

Taymax Group is seeking a Member Services Representative at our Sacramento, CA location. The role focuses on delivering superior customer service to Planet Fitness members, prospective members and guests, including greeting visitors, processing memberships, and guiding tours.

Responsibilities include handling front desk tasks, updating member accounts, and maintaining club cleanliness. A High School diploma and basic computer skills are required, with emphasis on reliability and a positive,