Member Experience Specialist

Sam's East, Inc.; Maplewood (MO); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Life insurance

Paid time off

Educational assistance

Job summary

Sam's East, Inc. in Maplewood, MO is hiring for a front-end associate to provide member service at the checkout, promote Sam's Club offerings, and assist with payments and exchanges. The role supports self-service technology, ensures a safe shopping environment, and helps guests locate merchandise.

The position involves maintaining the checkout area, resolving member concerns, and following company safety and security standards as part of daily duties.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience with mobile retail applications is a plus.
• Strong customer service and communication skills.

Responsibilities

• Provides member service at the front end.
• Maintains the checkout area and processes purchases.
• Resolves member issues and concerns and promotes products and services.
• Guides members on self-service technology and payment options.
• Assists with payments, returns, refunds, and exchanges according to policy.
• Maintains safety and cleanliness in the store area and supports loss prevention.

Skills

Customer service

Cash handling

Teamwork

Communication

Tools

Cash register

POS system

Mobile retail apps

Job description

Sam's East, Inc. in Maplewood, MO is hiring for a front-end associate to provide member service at the checkout, promote Sam's Club offerings, and assist with payments and exchanges. The role supports self-service technology, ensures a safe shopping environment, and helps guests locate merchandise.

The position involves maintaining the checkout area, resolving member concerns, and following company safety and security standards as part of daily duties.