Member Experience Specialist

Riverside EpiCenter, LLC; Mableton (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Riverside EpiCenter, LLC in Mableton, GA seeks a Membership Coordinator to deliver exceptional service, assist with memberships, and foster a positive member experience.

Responsibilities include tours, record-keeping, promoting programs, and supporting the team. This role requires opening shift duties at 5:30am and reliable transportation; background check and drug screening are required.

Qualifications

• High School diploma or GED required.
• Experience in customer service is preferred.
• Basic computer skills and familiarity with membership systems are a plus.

Responsibilities

• Provide exceptional customer service to members and guests; answer inquiries about memberships and programs.
• Conduct facility tours for prospective members.
• Process new memberships and update member information; maintain records.
• Attend mandatory quarterly staff meetings and stay updated on club events.
• Maintain the club calendar and promote fitness programs and services.
• Help ensure member retention by connecting members with suitable programs.

Skills

Customer service

Computer skills

Self-motivation

Punctuality

Active listening

Education

High School diploma/GED

Job description

Riverside EpiCenter, LLC in Mableton, GA seeks a Membership Coordinator to deliver exceptional service, assist with memberships, and foster a positive member experience.

Responsibilities include tours, record-keeping, promoting programs, and supporting the team. This role requires opening shift duties at 5:30am and reliable transportation; background check and drug screening are required.