Sales Coordinator

Riverside EpiCenter; Mableton (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Free Gym Membership

Employee Discounts

Employee Assistance Program (EAP)

Job summary

Riverside EpiCenter is seeking a Sales Coordinator to act as a front-line ambassador, handling inbound event inquiries, cultivating client relationships, and guiding prospects through proposals to event confirmation.

The role blends consultative selling with exceptional customer service, requiring organization, responsiveness, and relationship-driven collaboration across departments to deliver EPIC client experiences and drive revenue growth.

Qualifications

• Bachelor's degree or equivalent professional experience required or preferred.
• 2–5 years in hospitality, conference centers, hotels, or venue management.
• Experience with customer relationship management and event software is expected.

Responsibilities

• Respond to inbound inquiries and qualify prospects to convert leads into bookings.
• Prepare proposals, rental agreements, and supporting documentation with accurate pricing and details.
• Maintain CRM records and manage the sales pipeline from inquiry to event confirmation.
• Coordinate with departments to ensure seamless event execution and client handoffs.
• Identify additional services to increase revenue and enhance client experience.

Skills

CRM experience

Sales & negotiation

Customer service

Organization & multitasking

Education

Bachelor's degree preferred

Tools

CRM software

Event management software

Job description

Pay Type: per year Benefits: Paid Time Off (PTO), Medical Insurance, Dental Insurance, Vision Insurance, Free Gym Membership, Employee Discounts, Employee Assistance Program (EAP)

The Sales Coordinator serves as a front-line ambassador for Riverside EpiCenter, managing inbound event inquiries, cultivating client relationships, preparing proposals and agreements, and guiding clients through the sales process from initial contact to event confirmation.

This position combines consultative selling, exceptional customer service, administrative precision, and operational coordination to create an outstanding client experience while contributing to Riverside EpiCenter's revenue growth.

The ideal candidate is organized, responsive, relationship-driven, technologically proficient, and motivated by achieving sales goals while delivering an EPIC customer experience.

Key Responsibilities

• Drive Sales & Business Development: Respond to inquiries, qualify prospects, conduct facility tours, prepare proposals, and consistently follow up to convert leads into confirmed bookings.
• Build Client Relationships: Serve as the primary point of contact throughout the sales process, provide a hospitality-first experience, and develop relationships that generate repeat business and referrals.
• Manage Sales Pipeline: Maintain an active prospect pipeline, document all sales activity in the CRM, and consistently move opportunities toward commitment and booking.
• Prepare Proposals & Contracts: Create accurate estimates, proposals, contracts, rental agreements, and supporting documentation while ensuring pricing, room selections, event details, and client requirements are complete and accurate.
• Manage Payments & Documentation: Coordinate deposits, payment schedules, contract execution, and organized electronic client files.
• Maximize Revenue Opportunities: Identify and recommend additional services, amenities, and event enhancements that support client needs and increase revenue.
• Collaborate Across Departments: Partner with Event Operations, Technical Services, Catering, Entertainment, Marketing, Accounting, EPIC Experience, and Facility Operations to ensure successful event execution and seamless client handoffs.
• Achieve Sales & Service Goals: Maintain rapid response times, accurate CRM and proposal documentation, consistent follow-up, strong proposal-to-booking conversion, high client satisfaction, and achievement of individual and departmental sales goals.

Qualifications Required

• Bachelor's degree preferred (or equivalent professional experience)
• 2-5 years of experience in:
• Hospitality
• Conference centers
• Hotels
• Venue management
• Customer relationship management
• Strong organizational skills
• Ability to manage multiple deadlines simultaneously
• Professional appearance and presentation
• High attention to detail
• Experience working within CRM and event management software