Member Services & Club Experience Specialist

Excel Fitness; Layton (UT); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Layton, UT seeks a Part-time Sub Team Player to assist with daily operations, member service, and maintenance. You will support promotions, help manage shifts, and ensure safety and cleanliness across the club.

The role requires CPR/AED certification, standing for long periods, and proficiency with Microsoft Office and Excel. You’ll work various shifts, including mornings, evenings, weekends, and possibly overnight, in a busy fitness environment.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training within first 30 days if uncertified.
• Comfortable standing for long periods.
• Strong communication skills with customers.
• Team-oriented, motivated and well-organized.
• Proficient in Microsoft Office and computer use.
• Familiar with Excel and Planet Fitness brand and standards.

Responsibilities

• Submit a Sub Availability Form upon hire and update at least seven days in advance if availability changes.
• Maintain communication with club management and reply within 24 hours to accept or deny a shift.
• Perform to your best abilities during your assigned shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness app use, content, and updates.
• Ensure that all training is completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform walkarounds and complete cleaning or related tasks, then re-inspect.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Ensure members adhere to policies and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and deliver high level member service.
• Stock retail and janitorial items for the shift.
• Understand and adhere to company standards and help resolve day-to-day issues.
• Audit club inventory and communicate with GM/AM/Shift Lead about orders.
• Stay up to date on required certifications and training.
• Participate in team meetings.
• Promote and assist prospects and members as needed.
• Assist GM with membership promotions and operational strategies.
• Ensure the club complies with state and federal laws and insurance requirements.
• Operate and assist members with equipment, tanning, HydroMassage, TBE, and other amenities.
• Assist GM and represent the company at community events.

Skills

Communication

Teamwork

Problem solving

Organization

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Excel Fitness in Layton, UT seeks a Part-time Sub Team Player to assist with daily operations, member service, and maintenance. You will support promotions, help manage shifts, and ensure safety and cleanliness across the club.

The role requires CPR/AED certification, standing for long periods, and proficiency with Microsoft Office and Excel. You’ll work various shifts, including mornings, evenings, weekends, and possibly overnight, in a busy fitness environment.