Member Experience Specialist

Planet Fitness; Kennett Square (Chester County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

401K Employer match up to 4%

Health Insurance Options

Dental, Vision, Life Insurance & Short

Employee Assistance Program

Free Black Card Membership

PTO for all employees

Job summary

Planet Fitness seeks a Customer Service Representative in Kennett Square, PA to deliver a friendly, Judgement Free experience for members and guests. You will greet, sign up and tour new members, answer questions, process POS transactions, and promote fitness classes.

With benefits like health options, 401(k), PTO, and free Black Card membership, this full-time position offers shift-differential pay and classroom on-site coaching. Training supports growth within the company.

Qualifications

• Customer service experience required.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Friendly demeanor

Education

High school diploma or GED

Job description

Planet Fitness seeks a Customer Service Representative in Kennett Square, PA to deliver a friendly, Judgement Free experience for members and guests. You will greet, sign up and tour new members, answer questions, process POS transactions, and promote fitness classes.

With benefits like health options, 401(k), PTO, and free Black Card membership, this full-time position offers shift-differential pay and classroom on-site coaching. Training supports growth within the company.