Member Experience Specialist — Service & Growth Path

National Fitness Partners; West Chester (Chester County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Shift-differential pay

Job summary

National Fitness Partners, the largest Planet Fitness franchise, seeks a Part-time Customer Service Representative in West Chester, PA. You will greet members, answer questions, process sign-ups, and promote fitness classes while maintaining a clean, welcoming club environment.

This role offers growth opportunities, competitive hourly pay with scheduled increases, PTO and an Employee Assistance Program, plus a free Black Card Membership for you.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Telephone etiquette

Communication

Job description

National Fitness Partners, the largest Planet Fitness franchise, seeks a Part-time Customer Service Representative in West Chester, PA. You will greet members, answer questions, process sign-ups, and promote fitness classes while maintaining a clean, welcoming club environment.

This role offers growth opportunities, competitive hourly pay with scheduled increases, PTO and an Employee Assistance Program, plus a free Black Card Membership for you.