Member Experience Specialist - Customer Service

Planet Fitness; Norristown (Montgomery County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

401K employer match

Health insurance options (including H,

Dental & Vision

Life Insurance

Short-Term Disability

Employee Assistance Program

Free Black Card Membership

PTO

Job summary

Planet Fitness in Norristown, PA is seeking a Customer Service Representative to deliver a high level of service to members and guests, sign up new members, greet and tour, log amenities, and process purchases at the POS. You will also promote fitness classes and help maintain a clean, safe club environment.

The role requires strong customer service experience, 18+ years of age, and basic computer skills; competitive pay starts at $12/hour with scheduled increases over time as per the

Qualifications

• Customer service experience required.
• High School Diploma or GED preferred.
• Must be 18 years or older and have basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner and greet members.
• Sign up new members, tour, and log amenities.
• Respond to member questions and concerns promptly.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

POS system

Job description

Planet Fitness in Norristown, PA is seeking a Customer Service Representative to deliver a high level of service to members and guests, sign up new members, greet and tour, log amenities, and process purchases at the POS. You will also promote fitness classes and help maintain a clean, safe club environment.

The role requires strong customer service experience, 18+ years of age, and basic computer skills; competitive pay starts at $12/hour with scheduled increases over time as per the