Member Experience Specialist

Hawaii State Federal Credit Union; Kahului (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Retirement Savings

Transportation Subsidy

Growth Opportunities

Job summary

Hawaii State Federal Credit Union is seeking a dedicated Member Associate to be the first point of contact for our members. You will deliver friendly, personalized service, process transactions, support new accounts, and help members navigate online and mobile banking tools.

Join a team that values trust and community, offering generous benefits and opportunities for career growth within HSFCU's branches and wider organization.

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Skills

Customer service

Cash handling

Communication

Typing speed

Job description

Hawaii State Federal Credit Union is seeking a dedicated Member Associate to be the first point of contact for our members. You will deliver friendly, personalized service, process transactions, support new accounts, and help members navigate online and mobile banking tools.

Join a team that values trust and community, offering generous benefits and opportunities for career growth within HSFCU's branches and wider organization.