Relief Member Associate (Full-Time)

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 36,096 - 50,535; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive medical and dental coverage

Paid annual holidays and PTO

401(k) plan with employer contributions

Transportation subsidy

Wellness programs

Flexible spending plans and discounts

Tuition assistance and growth opportunities

Inclusive work culture

Job summary

A local financial institution in Honolulu seeks a dedicated Teller to provide a variety of customer service functions, including handling financial transactions and assisting with member services. The ideal candidate will have customer service experience, good communication skills, and an understanding of credit union operations. The position offers a salary range of $36,096 - $50,535, comprehensive benefits, and a supportive team environment focused on growth and community impact.

Qualifications

• Related Customer Service experience is required.
• Good communication and math skills are essential.
• Ability to operate related business equipment.

Responsibilities

• Process deposits, withdrawals, loan payments, and more.
• Assist with member services and account openings.
• Ensure operational support functions are performed accurately.

Skills

Customer Service experience

Communication skills

Math skills

Typing skills

Understanding of credit union operations

Tools

Computer applications

Adding machine

Coin and money counting machines

Job description

Position Summary

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advances. Responsible for assisting with the direction and administration of Branch member service and new account opening. Performs most complex Teller functions as needed. Balances each day’s transactions and verifies cash totals. Performs specific assigned back office duties and assists with other various duties as required. Ensures that members are promptly and professionally serviced. Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.

Qualifications / Experience

• Related Customer Service experience.
• Basic understanding of credit union operations.
• Basic understanding of member services and products provided.
• Good communication skills.
• Professionally appearance, dress, and attitude.
• Good math and typing skills.
• Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.

Salary Range

• Minimum - $36,096
• Maximum - $50,535

Overview

Are you ready to join a dynamic team that values collaboration, growth, and making a positive impact in our community? Look no further than Hawaii State Federal Credit Union! We’re more than just a financial institution; we’re a family that believes in being “Always Right By You.”

Hawaii State Federal Credit Union (HSFCU) is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can thrive both personally and professionally.

• Voted Hawaii's Best Places to Work 2024, 2025 (Hawaii Business Magazine)
• Voted Hawaii's Best - Best Financial Credit Union 2024 (Star Advertiser)

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full‑time employees.
• Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.
• Transportation Subsidy: On‑site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on‑site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in‑person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities.
• Culture: The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.