Member Associate (Ke'eaumoku Branch)

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 39,300 - 48,510; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

401(k)

Transit Subsidy

Wellness Programs

Career growth

Job summary

Hawaii State Federal Credit Union is seeking a Member Associate to handle deposits, withdrawals, loan payments, and other teller functions, while assisting with branch member services and new accounts.

The position requires accuracy in balancing daily transactions and adherence to policy, with responsibilities extending to back office tasks as needed. The organization emphasizes a strong work-life balance and competitive benefits.

Qualifications

• Professional appearance, dress, and attitude.
• Good math and typing skills.
• Related Customer Service experience.
• Basic understanding of credit union operations.
• Basic understanding of member services and products provided.
• Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.

Responsibilities

• Provide a variety of paying and receiving functions (deposits, withdrawals, loan payments, teller checks, money orders, cash advances).
• Assist with direction and administration of Branch member service and new account opening.
• Balance each day’s transactions and verify cash totals; ensure prompt, professional service.
• Perform back office duties as assigned.

Skills

Math skills

Typing skills

Customer service

Credit union operations

Member services knowledge

Computer applications

Tools

Adding machine

Typewriter

Copy machine

Money counting machines

Telephone

Job description

Position Summary

The Member Associate (MA) is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advances.

As a Member Associate, you are responsible for assisting with the direction and administration of Branch member service and new account opening. The Member Associate performs most complex Teller functions as needed, and balances each day’s transactions and verifies cash totals. You will ensure that members are promptly and professionally serviced and that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations. Member Associates also perform specific assigned back office duties and assists with other various duties as required.

Salary Range

Base Annual Salary Range: $39,300 ($18.89/hour) - $48,510 ($23.32/hour)

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Qualifications/Experience

• Professional appearance, dress, and attitude.
• Good math and typing skills.
• Related Customer Service experience.
• Basic understanding of credit union operations.
• Basic understanding of member services and products provided.
• Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.

Overview:

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

• Competitive Compensation:HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage:We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre‑tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off:Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service.          Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings:Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy:We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre‑Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities:HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment:HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials:Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.