Member Experience Specialist

Dugood; Jasper (TX); Hybrid; USD 32,000 - 46,000; Full time

Job summary

DuGood Credit Union in Jasper, TX is seeking a Member Relations Representative to warmly greet members, handle routine transactions, and guide customers through opening accounts and services. You will balance cash drawer, discuss financial goals, and resolve everyday issues in a friendly, member-focused environment.

Ideal candidates have teller or member services experience, a high school diploma, and a service-oriented, upbeat attitude.

Qualifications

• Previous teller and member services experience preferred.
• A high school diploma (or equivalent).
• Heart for service and team-first attitude.
• Strong communication skills: listen and connect.
• Professional appearance and demeanor.
• Able to stay upbeat in a busy, people-facing environment.

Responsibilities

• Greeting every member with warmth and professionalism.
• Performing everyday transactions like check cashing, loan payments, and cash advances.
• Sell cashier checks, money orders and miscellaneous items; Redeems savings bonds.
• Helping members with debit card issues, check orders, and account updates.
• Open and perform maintenance of all types of member accounts and services
• Open, close and maintain safe deposit boxes
• Process members check orders and stop payment requests
• Quote all applicable rates, fees and member account information
• Approve checks up to assigned limit
• Talk to members about services that could help them, even before they ask
• Supporting other departments and cross-training to grow your skills (this is a requirement)
• Maintaining confidentiality and following policies with care

Skills

Strong communication skills

Customer service orientation

Team player

Professional appearance

Education

High school diploma or equivalent

Job description

DuGood Credit Union in Jasper, TX is seeking a Member Relations Representative to warmly greet members, handle routine transactions, and guide customers through opening accounts and services. You will balance cash drawer, discuss financial goals, and resolve everyday issues in a friendly, member-focused environment.

Ideal candidates have teller or member services experience, a high school diploma, and a service-oriented, upbeat attitude.