Member Relations Rep - Lumberton

InfinityHR!; Lumberton (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DuGood Credit Union in Lumberton, Texas is seeking a friendly Member Relations Representative to welcome members, balance a cash drawer, and help them reach their financial goals.

You will perform everyday transactions, open and maintain accounts, handle check orders and deposits, and cross-train with other departments to grow your skills in a busy, people‑facing environment.

Qualifications

• High school diploma or equivalent.
• Previous teller or member services experience preferred.
• Strong communication and customer-service orientation.
• Professional appearance and upbeat demeanor.

Responsibilities

• Greet members with warmth and professionalism.
• Handle deposits, withdrawals, check cashing.
• Sell cashier checks, money orders, and other items; redeem savings bonds.
• Assist members with debit card issues and account updates.
• Open, maintain, and close different member accounts and services.
• Open, close and maintain safe deposit boxes.
• Process member check orders and stop payments.
• Quote rates, fees and account information; approve checks within limits.
• Discuss services that could help members, even proactively.
• Cross-train and support other departments to grow skills.

Skills

Customer service

Communication

Teamwork

Professionalism

Education

High school diploma or equivalent

Job description

Position: Member Relations Rep - Lumberton

Type: Full Time

Location: Lumberton, Texas

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You’re the friendly face people look forward to seeing. Let’s put that to work.

At DuGood Credit Union, we’re all about relationships; listening well, serving with heart, and helping our members make the most of their money. If you’re the kind of person who smiles before you speak, remembers names, and loves to make someone’s day better, we’d love to meet you.

We’re looking to add a Member Relations Representative to our staff in the Jasper Area , someone who’s as comfortable balancing a cash drawer as they are having a conversation with a member about their next big goal.

What you’ll be doing:

This is more than just a member relations representative role. It’s a chance to build trust with our members while helping with everything from deposits and withdrawals to opening new accounts and solving everyday problems. Some days will be fast paced, others more routine but every day, you’ll make a difference.

• Greeting every member with warmth and professionalism.
• Performing everyday transactions like check cashing, loan payments, and cash advances.
• Sell cashier checks, money orders and miscellaneous items; Redeems savings bonds.
• Helping members with debit card issues, check orders, and account updates.
• Open and perform maintenance of all types of member accounts and services
• Open, close and maintain safe deposit boxes
• Process members check orders and stop payment requests
• Quote all applicable rates, fees and member account information
• Approve checks up to assigned limit
• Talk to members about services that could help them, even before they ask
• Supporting other departments and cross-training to grow your skills (this is a requirement)
• Maintaining confidentiality and following policies with care

What we’re looking for:

• Previous teller and member services experience is preferred
• A high school diploma (or equivalent)
• A heart for service and team first attitude
• Strong communication skills: you know how to listen and connect
• Professional appearance and demeanor
• Someone who can stay upbeat and focus in a busy, people facing environment

Why DuGood?

We don’t just talk about values, we live them. Here, you’ll be part of a team that works hard, laughs often, and genuinely cares for each other and the people we serve. We offer training, support, and plenty of opportunities to grow, because when you do good, we all do good.

Ready to join a team that feels like family?