Member Experience Specialist

Sam's Club; Florence (AL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits: medical, vision, and–

401(k) and stock purchase

Paid time off and leave benefits

Job summary

Sam's Club is hiring at our Florence, AL location to assist members with purchases, returns, and questions. You will maintain a clean, organized checkout area, process payments, and help shoppers find products while promoting club services.

You will support safety procedures, assist with training on processes, and ensure the store area is secure and well-stocked. This role emphasizes customer service, teamwork, and adherence to company standards.

Qualifications

• Retail experience including operating front end equipment such as cash registers or mobile apps.
• Customer service skills with ability to assist members and resolve issues.
• Ability to promote Sam's Club products and services and assist with purchases.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout area and process purchases, payments, returns, refunds, and exchanges.
• Assist with safety procedures and conduct safety sweeps.
• Assist members with locating merchandise and decisions; zone and organize areas.

Skills

Customer service

Cash handling

Retail experience

Product promotion

Self-service guidance

Tools

Cash register

Mobile retail apps

Job description

Sam's Club is hiring at our Florence, AL location to assist members with purchases, returns, and questions. You will maintain a clean, organized checkout area, process payments, and help shoppers find products while promoting club services.

You will support safety procedures, assist with training on processes, and ensure the store area is secure and well-stocked. This role emphasizes customer service, teamwork, and adherence to company standards.