Member Experience & Accounts Specialist

CONSOLIDATED COMMUNITY CREDIT UNION; Portland (OR); On-site; USD 27,552 - 36,244; Full time

Job summary

Consolidated Community Credit Union seeks a Member Service Specialist for its Contact Center in Portland, OR. The role handles member inquiries, performs a variety of account transactions, and supports members with information and guidance on CCCU products and services.

This position emphasizes excellent customer service, effective communication, and confidentiality, with opportunities to cross-sell CCCU products and contribute to a positive member experience.

Qualifications

• Experience delivering customer service in a fast-paced environment.

Responsibilities

• Answer member inquiries by phone with active listening and problem-solving.

Skills

Customer service

Active listening

Problem-solving

Communication

Multi-tasking

Attention to detail

Privacy and confidentiality

Teamwork

Education

One year of fast-paced customer service experience

Tools

Microsoft Office Suite

Job description

Consolidated Community Credit Union seeks a Member Service Specialist for its Contact Center in Portland, OR. The role handles member inquiries, performs a variety of account transactions, and supports members with information and guidance on CCCU products and services.

This position emphasizes excellent customer service, effective communication, and confidentiality, with opportunities to cross-sell CCCU products and contribute to a positive member experience.