Member Experience Specialist

Excel Fitness; Euless (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Euless, TX is seeking a part-time Team Player to support daily club operations and member experience. You will work shifts outside typical hours including mornings, evenings, weekends, and possibly overnight, ensuring the club stays clean, safe, and welcoming.

The role requires reliable communication, adherence to policies, and ability to use the Planet Fitness app for updates. You will balance cash drawers, maintain inventories, and assist management with promotions and member

Qualifications

• Submit a Sub Availability Form upon hire and complete a new form at least seven (7) days in advance if their availability changes.
• Must maintain reasonable communication with club management and reply within 24 hours to accept or deny a work shift offered.
• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning,HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Responsibilities

• Maintain club cleanliness and atmosphere throughout shifts.
• Input and update member information into tablets and the POS.
• Audit cash drawers daily and balance to close.
• Assist with member promotions and club promotions implementation.
• Provide high level member service and address infractions.
• Stock retail and janitorial items for the next shift.
• Stay up to date on required certifications and training.
• Participate in team meetings and communicate with management.

Skills

Customer service

Communication

Cash handling

Teamwork

Education

High School or better

Job description

Excel Fitness in Euless, TX is seeking a part-time Team Player to support daily club operations and member experience. You will work shifts outside typical hours including mornings, evenings, weekends, and possibly overnight, ensuring the club stays clean, safe, and welcoming.

The role requires reliable communication, adherence to policies, and ability to use the Planet Fitness app for updates. You will balance cash drawers, maintain inventories, and assist management with promotions and member