Member Experience Specialist

Excel Fitness; Farmers Branch (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Excel Fitness in Farmers Branch, TX is seeking a part-time team member to maintain a clean, welcoming club atmosphere and assist members with products and services. You will operate the Planet Fitness app, support membership promotions, and ensure safety and policy compliance in a busy gym setting.

Responsibilities include inventory, training adherence, and assisting the GM/AM with promotions and events while working 1–29 hours per week.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holding up to Excel standard.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Utilize point of sale for members to purchase drinks and merchandise items
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stocking retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Staying up to date on all required certifications and training courses.
• Participating in team meetings.
• Communicating with, promoting, touring, and assisting prospects and potential members.
• Assisting the General Manager and Assistant Manager with club membership promotions, training, and implementation of any operational strategies.
• Ensuring the club complies with all state and federal laws and insurance requirements.
• Operating and assisting applicable members with the use of equipment, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Job description

Excel Fitness in Farmers Branch, TX is seeking a part-time team member to maintain a clean, welcoming club atmosphere and assist members with products and services. You will operate the Planet Fitness app, support membership promotions, and ensure safety and policy compliance in a busy gym setting.

Responsibilities include inventory, training adherence, and assisting the GM/AM with promotions and events while working 1–29 hours per week.