Member Experience Specialist

Navy Federal Credit Union; Fayetteville (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Navy Federal Credit Union in Fayetteville, GA seeks a frontline banking professional to provide guidance on deposits, loans and services, and to process routine member transactions. You will work under supervision to develop confidence and independence in banking functions.

The role emphasizes customer service, accuracy, and adherence to regulatory requirements while contributing to cross-selling opportunities and member education. Availability across weekday to Saturday shifts is required.

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & problem-solving

Independent & teamwork

Composure under pressure

Systems navigation

Judgment & decision making

Adapt to change

Verbal & written communication

Job description

Navy Federal Credit Union in Fayetteville, GA seeks a frontline banking professional to provide guidance on deposits, loans and services, and to process routine member transactions. You will work under supervision to develop confidence and independence in banking functions.

The role emphasizes customer service, accuracy, and adherence to regulatory requirements while contributing to cross-selling opportunities and member education. Availability across weekday to Saturday shifts is required.