Member Experience Specialist

Sam's West, Inc.; Vernon Hills (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Employee discounts

Job summary

Walmart in Vernon Hills, IL is seeking a Front End Associate to provide member service and process purchases. You will maintain the checkout area, assist with returns, exchanges, and payments, and promote Sam’s Club products and services.

You’ll guide members with self‑service technology, ensure safety, organize merchandise, and support training for new front-line staff. The role emphasizes customer focus and teamwork in a busy retail environment.

Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Responsibilities

• Provide member service and resolve issues at the front of the store.
• Maintain the checkout area and process member purchases accurately.
• Promote Sam’s Club products and services to members.
• Assist with payments, returns, refunds and exchanges per policy.
• Support with self-service technology and guide members on its use.
• Ensure safety, security, and proper handling of merchandise while maintaining a clean, organized area.

Job description

Walmart in Vernon Hills, IL is seeking a Front End Associate to provide member service and process purchases. You will maintain the checkout area, assist with returns, exchanges, and payments, and promote Sam’s Club products and services.

You’ll guide members with self‑service technology, ensure safety, organize merchandise, and support training for new front-line staff. The role emphasizes customer focus and teamwork in a busy retail environment.