Member Experience Specialist

Peninsula Federal Credit Union; Escanaba (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Positive work environment

Training and development opportunities

Competitive compensation and benefits

Meaningful impact in the community

Job summary

Peninsula Federal Credit Union is seeking a Member Experience Representative to build strong member relationships through professional, courteous service. This role handles account openings, maintenance, certificates, IRAs, money market accounts, and card issues while promoting Credit Union products.

The position emphasizes effective communication, a commitment to excellent member service, and teamwork. Training and development are offered in a positive environment to help members and the

Qualifications

• Strong communication and interpersonal skills for daily member interactions.
• Commitment to delivering excellent member service at all times.
• Ability to work well in a team and collaborate across departments.

Responsibilities

• Open and maintain member accounts, issue cards, and assist with loan applications.
• Provide professional, courteous service and answer member questions.
• Identify cross-selling opportunities and refer products and services as appropriate.
• Maintain accurate member data and comply with credit union policies.

Skills

Effective communication

Interpersonal skills

Member service focus

Team-oriented mindset

Customer service experience

Education

High School diploma or GED

Job description

Peninsula Federal Credit Union is seeking a Member Experience Representative to build strong member relationships through professional, courteous service. This role handles account openings, maintenance, certificates, IRAs, money market accounts, and card issues while promoting Credit Union products.

The position emphasizes effective communication, a commitment to excellent member service, and teamwork. Training and development are offered in a positive environment to help members and the