Member Experience Specialist

Sam's Club; Des Moines (IA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase plan

Paid time off including parental and bereavement leave

Company-paid education program

Job summary

A leading membership warehouse in Des Moines, Iowa is seeking a qualified candidate to provide excellent member service and maintain the checkout area. Responsibilities include assisting members with purchases, resolving issues, and ensuring compliance with safety and company policies. Ideal candidates should possess strong interpersonal skills and retail experience. This role offers competitive pay and various benefits including health coverage and a company-paid education program.

Qualifications

• Experience handling member service and checkout processes.
• Ability to assist with payments and returns according to company policies.
• Knowledge of safety standards and merchandise handling procedures.

Responsibilities

• Maintain the checkout area and assist members with purchases.
• Resolve member issues and ensure compliance with safety standards.
• Train associates on company processes and technology.

Skills

Member service

Conflict resolution

Team collaboration

Safety compliance

Tools

Cash register

Mobile retail applications

Job description

A leading membership warehouse in Des Moines, Iowa is seeking a qualified candidate to provide excellent member service and maintain the checkout area. Responsibilities include assisting members with purchases, resolving issues, and ensuring compliance with safety and company policies. Ideal candidates should possess strong interpersonal skills and retail experience. This role offers competitive pay and various benefits including health coverage and a company-paid education program.