Member Experience Specialist

Resource One Credit Union; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Resource One Credit Union in Dallas seeks a Member Experience Advisor to engage prospects and members, open and modify accounts, and promote available products and services while educating members on credit union policies and ensuring requests are resolved promptly.

The role requires strong customer service and communication skills, with the ability to multitask and adapt to a changing environment, and will involve assisting with loans and daily transactions.

Qualifications

• Excellent customer service skills.
• Strong written, listening and verbal communication.
• Ability to multitask, prioritize and adapt to a changing environment.

Responsibilities

• Assist members with opening new personal and business accounts and process changes to existing accounts.
• Open new member accounts and process changes to existing accounts.
• Inform members about credit union policies, services, and eligibility; provide timely and accurate information.

Job description

Resource One Credit Union in Dallas seeks a Member Experience Advisor to engage prospects and members, open and modify accounts, and promote available products and services while educating members on credit union policies and ensuring requests are resolved promptly.

The role requires strong customer service and communication skills, with the ability to multitask and adapt to a changing environment, and will involve assisting with loans and daily transactions.