Bilingual Member Experience Specialist

Resource-One-Credit-Union; Mesquite (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Resource One Credit Union in Mesquite, TX is seeking a Member Experience Advisor to engage prospective and current members, gather information to open accounts, promote products, educate on policies, and resolve member questions promptly.

The role includes assisting with opening personal and business accounts, processing changes, handling transfers and deposits, maintaining privacy, and providing support across team members, with bilingual Spanish communication.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience as Member Experience Rep or Teller.
• Bilingual in Spanish.

Responsibilities

• Assist members with opening new personal and business accounts and resolve issues.
• Open new member and business accounts and process changes.
• Inform members about credit union policies and available services.
• Verify and balance transactions and cash totals.
• Process wire transfers, IRA/CD deposits and withdrawals.
• Maintain privacy of member account information.
• Provide backup support to Representatives, Advisors and Agents.

Skills

Customer service

Communication

Multitask / adapt

Discretion & confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Resource One Credit Union in Mesquite, TX is seeking a Member Experience Advisor to engage prospective and current members, gather information to open accounts, promote products, educate on policies, and resolve member questions promptly.

The role includes assisting with opening personal and business accounts, processing changes, handling transfers and deposits, maintaining privacy, and providing support across team members, with bilingual Spanish communication.