Member Experience Associate

YMCA of the Cedar Rapids Metro Area; City of Yonkers (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

YMCA of Yonkers is seeking a Member Experience Associate to be the welcoming face at the Welcome Center. You will handle memberships, payments, and registrations, guiding members through the CRM and YMCA apps.

You’ll conduct tours for prospective members and respond with care to inquiries, promoting programs and volunteer opportunities to foster belonging. This full-time, non-exempt role requires strong communication, organizational skills, and the ability to work with diverse groups.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum 1 year of customer service, hospitality, or community-facing experience.
• Strong interpersonal, communication, and problem-solving skills.
• Excellent organizational and time management skills.
• Ability to work with diverse populations and uphold an inclusive environment.
• CPR/AED certification (or willingness to obtain within 30 days).
• Bilingual (English/Spanish) preferred.

Responsibilities

• Provide a warm and engaging welcome to members, guests, and visitors entering the YMCA.
• Process memberships, payments, and registrations accurately and efficiently.
• Assist members in navigating the Reclique Core CRM and mobile app and other YMCA tools.
• Maintain organized front desk and lobby areas for a safe, positive environment.
• Conduct facility tours and first-visit experiences for prospective members.
• Respond to inquiries with professionalism, escalating complex issues as needed.
• Promote YMCA programs, events, and volunteer opportunities.
• Support scholarship processes through communication and documentation.
• Collaborate across departments to ensure a seamless member experience.
• Model YMCA values of Caring, Honesty, Respect, and Responsibility.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Problem-solving

Time management

Computer skills

Bilingual

Education

High school diploma or equivalent

Some college preferred

Tools

Reclique Core CRM

Mobile app

Job description

YMCA of YonkersJob Title: Member Experience AssociateStatus: Full-Time, Non-ExemptHours: 37.5 hours per weekSchedule: Monday – Friday, with a 30-minute unpaid meal breakMorning Shift: 6:00 AM – 2:00 PMAfternoon/Evening Shift: 12:00 PM – 8:00 PMPay Rate: $17.00 per hourReports To: Director of Member Experience and After SchoolDepartment: MembershipPOSITION SUMMARYThe Member Experience Associate is a key frontline representative of the YMCA of Yonkers, responsible for creating a welcoming, inclusive, and mission-centered environment for all members and guests.Under the direction of the Director of Member Experience and After School, this position ensures smooth day-to-day operations of the Welcome Center, providing exceptional service that reflects the YMCA’s mission to strengthen spirit, mind, and body for all.Associates are the first point of contact for membership inquiries, registrations, and support. They embody the Y’s commitment to helping members achieve their goals, build lasting relationships, and feel a true sense of belonging within our community.WHAT WE STAND FORAt the Y, our goal is to support people in three key areas:AchievementHelping members set and reach personal goals in health, learning, or growth.RelationshipsConnecting members to others through shared experiences and supportive communities.BelongingEnsuring every person who walks through our doors feels welcomed, valued, and part of something greater than themselves.This role activates that mission every day through outstanding member service and engagement.ESSENTIAL FUNCTIONSProvide a warm and engaging welcome to all members, guests, and visitors entering the YMCA.Support the daily operations of the Welcome Center by processing memberships, payments, and registrations accurately and efficiently.Assist members in navigating the Reclique Core CRM and mobile app and other YMCA technology tools.Maintain organized and professional front desk and lobby areas, ensuring a positive and safe environment for all.Conduct facility tours and first-visit experiences for prospective members, highlighting the Y’s programs and values.Respond to member inquiries and concerns with professionalism and care, escalating complex matters to the Director as needed.Promote YMCA programs, events, and volunteer opportunities that encourage member engagement.Support the membership scholarship process through communication, documentation, and follow-up.Participate in ongoing training and team meetings to build skills in member engagement and service excellence.Collaborate with all YMCA departments—including Childcare, Teen Center, Housing, Anti-Violence Programs, Family Resource Center, Community Gardens, and Food Programs—to support a seamless member experience.Model the YMCA’s core values of Caring, Honesty, Respect, and Responsibility in all interactions.Champion a welcoming environment by modeling the \"Most Welcoming Place\" and \"Listen First\" practices.Support events, campaigns, and philanthropy efforts that build community and encourage belonging.LEADERSHIP COMPETENCIESMember Engagement and RetentionCommunication and InfluenceEmotional Intelligence and InclusionOperational EffectivenessQUALIFICATIONSHigh school diploma or equivalency required; some college preferred.Minimum of 1 year of customer service, hospitality, or community-facing experience.Strong interpersonal, communication, and problem-solving skills.Excellent organizational and time management skills.Ability to work with diverse populations and uphold an inclusive environment.Proficiency with computers and comfort using digital systems and mobile apps.CPR/AED certification (or willingness to obtain within 30 days).Bilingual (English/Spanish) preferred.WORK ENVIRONMENT & PHYSICAL DEMANDSAbility to remain stationary or move about the facility for extended periods.Regular use of computers, phones, and other office technology.Occasionally lift and/or move up to 25 pounds.Work occurs primarily indoors in a community setting.JOIN OUR TEAMThis is not just a front desk role—it’s an opportunity to help people feel seen, supported, and inspired to reach their full potential.If you believe in community, connection, and making every member’s experience meaningful, we invite you to apply today.