Member Experience Specialist

Theuniversityunion; Chapel Hill (NC); On-site; USD 31,000 - 36,000; Part time

Job summary

YMCA of the Triangle Area in Chapel Hill, NC is seeking a Part-Time Member Engagement Specialist to welcome members, drive sales, and connect people to programs that support our cause-driven mission. The role requires front-desk presence, basic cash handling, and delivering exceptional service using YMCA systems.

Shifts include Tuesdays 7:00 a.m.–12:00 noon and Fridays 4:40 a.m.–10:00 a.m. You will develop relationships with members, promote programs, and collaborate with staff to create a

Qualifications

• High School diploma and 1-2 years experience in Customer Service and/or Sales environment.
• Professional in demeanor, welcoming, courteous, and relate well to customers.
• Strong computer skills and the ability to understand customer relationship platforms.
• Exceptional communication and customer service skills; self-starter and independent work ability.
• Ability to relate to diverse groups of people.
• Organized with ability to handle multiple tasks in a dynamic environment.
• Ability to handle sensitive information and multi-task effectively.

Responsibilities

• Models relationship-building skills in all interactions.
• Develops and maintains collaborative relationships with community organizations.
• Builds positive relationships with members by serving needs and concerns and taking the initiative to provide excellent customer service.
• Responsible for Tours, Sales, Y Connects, 8 Weeks to a New You and all other Membership and Fitness initiatives.
• Follows branch protocols for prospective members, sales leads, and cross-selling programs.
• Serves as a member advocate and concierge while on duty, with a focus on facilitating small group opportunities for members to connect.
• Promotes volunteerism as a part of the overall continuum of the member experience.
• Supports Welcome Center, Access desks, Gym and Wellness Floor to ensure all members are being served in a quality manner.
• Opens, closes and supports weekend facility coverage.
• Maintains regular, clear, and concise communication within area of responsibility.
• Assists with the hiring, coaching, training, and motivating of all desk staff.

Skills

Customer service

Sales experience

Communication skills

Computer skills

Education

High School diploma

Tools

Personify Go

Personify 360

Job description

YMCA of the Triangle Area in Chapel Hill, NC is seeking a Part-Time Member Engagement Specialist to welcome members, drive sales, and connect people to programs that support our cause-driven mission. The role requires front-desk presence, basic cash handling, and delivering exceptional service using YMCA systems.

Shifts include Tuesdays 7:00 a.m.–12:00 noon and Fridays 4:40 a.m.–10:00 a.m. You will develop relationships with members, promote programs, and collaborate with staff to create a