Member Experience Specialist

Collinscu; Cedar Rapids (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Cross-sell incentives

Branch team incentives

Job summary

Collins Community Credit Union is seeking a Member Representative at the Blairs Ferry branch to deliver high-quality member service and drive practical solutions. You will handle routine transactions, educate members on products, and proactively identify needs to strengthen relationships.

The role emphasizes a team approach, integrity, and community involvement. Eligible applicants must have valid work authorization in the United States.

Qualifications

• Customer service and cash handling experience preferred.
• Strong communication and interpersonal skills.
• Balance service excellence with sales performance.
• Comfortable with technology and digital tools.
• Bondable and compliant with regulations.

Responsibilities

• Serve as the first point of contact for members and guests.
• Process routine financial transactions accurately and efficiently.
• Cross-sell products and educate members on services.
• Identify member needs and provide personalized solutions.
• Maintain cash drawer balance and complete documentation.
• Adhere to compliance and privacy standards.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Sales ability

Attention to detail

Compliance discipline

Technology aptitude

Relationship building

Education

High school diploma

Job description

Collins Community Credit Union is seeking a Member Representative at the Blairs Ferry branch to deliver high-quality member service and drive practical solutions. You will handle routine transactions, educate members on products, and proactively identify needs to strengthen relationships.

The role emphasizes a team approach, integrity, and community involvement. Eligible applicants must have valid work authorization in the United States.