Digital Branch Operations Specialist

Collinscu; Cedar Rapids (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Disability insurance

Employee discounts

Job summary

Collins Community Credit Union is seeking a Digital Branch Operations Analyst at the Blairs Ferry branch to support member service and branch operations. The role focuses on processing information, assisting staff and members, and maintaining documentation in accordance with policy and compliance.

The successful candidate will handle inquiries across multiple channels, analyze call-center data, and support leadership with process improvements and escalations as needed.

Qualifications

• High school diploma, GED or equivalent.
• Past financial institution, sales experience preferred.
• Attention to detail and strong organizational and time management skills.
• Ability to multi-task and work under pressure; professional communication across channels.

Responsibilities

• Provide quality member service across all communication platforms (video, phone, SMS, chat, email, fax, postal).
• Maintain and document member accounts in line with policies and compliance.
• Assist Digital Branch agents and escalate issues as needed.
• Lead the team in the absence of management and support training and delegation.
• Build member relationships by assessing financial needs and offering products/services.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Collins Community Credit Union is seeking a Digital Branch Operations Analyst at the Blairs Ferry branch to support member service and branch operations. The role focuses on processing information, assisting staff and members, and maintaining documentation in accordance with policy and compliance.

The successful candidate will handle inquiries across multiple channels, analyze call-center data, and support leadership with process improvements and escalations as needed.