Member Experience & Solutions Specialist

Collins Community Credit Union; West Des Moines (IA); On-site; USD 36,000 - 42,000; Full time

Job summary

Collins Community Credit Union is hiring a Member Representative at the Mills Civic branch to deliver high-quality service and process routine financial transactions. You will identify member needs, educate on products, and promote digital solutions while upholding integrity and regulatory standards.

The role emphasizes sales alongside service, requiring active outreach, cross-selling, and collaboration with specialists to deepen member relationships. A strong team and community focus are key.

Qualifications

• High school diploma or equivalent required
• Customer service and/or cash handling experience preferred
• Strong communication and interpersonal skills
• Balance service excellence with sales performance
• High attention to detail, accuracy, and compliance discipline
• Comfortable with technology and digital tools
• Strong problem-solving and relationship-building capabilities
• Self-motivated, dependable, and able to work in a fast-paced environment
• Bondable per State of Iowa and Collins guidelines

Responsibilities

• Serve as the first contact for members and guests of the credit union
• Create welcoming, professional interactions and identify member needs
• Introduce members to products, services, and digital solutions
• Perform day-to-day transactions for members
• Actively cross-sell and refer products and services
• Conduct proactive outreach and partner with specialists to deepen relationships
• Ensure compliance with policies and regulatory requirements
• Represent the organization in the community and support outreach events

Skills

Customer service

Cash handling

Communication skills

Sales focus

Problem solving

Attention to detail

Technology literacy

Dependability

Teamwork

Education

High school diploma or equivalent

Job description

Collins Community Credit Union is hiring a Member Representative at the Mills Civic branch to deliver high-quality service and process routine financial transactions. You will identify member needs, educate on products, and promote digital solutions while upholding integrity and regulatory standards.

The role emphasizes sales alongside service, requiring active outreach, cross-selling, and collaboration with specialists to deepen member relationships. A strong team and community focus are key.