Digital Branch Operations Specialist

Collins Community Credit Union; Cedar Rapids (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Bonus

Benefits Package

401k Match

Tuition Reimbursement

Disability Insurance

Employee Discounts

Career Training & Development

Job summary

Collins Community Credit Union is seeking a Digital Branch Operations Analyst at our Blairs Ferry branch. You'll provide exceptional service to both staff and members through various communication platforms.

Ideal candidates will have a strong work ethic and previous experience in financial institutions. The role supports member accounts, resolves escalated issues, and maintains compliance with regulations.

Qualifications

• Strong work ethic, preferably with financial institution or sales experience.
• Ability to communicate professionally through all channels.
• Must adhere to Security and Policy guidelines.

Responsibilities

• Provide quality member service to staff and members.
• Originating and tracking products initiated by Digital Branch employees.
• Serve as first point of contact for escalated member issues.

Skills

Attention to detail

Organizational skills

Time management skills

Sales ability

Interpersonal skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Collins Community Credit Union is seeking a Digital Branch Operations Analyst at our Blairs Ferry branch. You'll provide exceptional service to both staff and members through various communication platforms.

Ideal candidates will have a strong work ethic and previous experience in financial institutions. The role supports member accounts, resolves escalated issues, and maintains compliance with regulations.